Shipping policy

At Never Seen, we strive to provide you with a seamless and enjoyable shopping experience, including clear and transparent information about our shipping process. Please read our shipping policy carefully before making a purchase. By placing an order with us, you agree to the terms and conditions below.

Shipping Methods

We offer several shipping methods to meet your needs:

Standard Shipping: Our standard shipping option will deliver your order within [X to X business days] after it has been processed and shipped. Shipping times may vary depending on your location.

Expedited Shipping: If you would like to receive your order faster, we offer an expedited shipping option with delivery within [X business days] of processing.

International Shipping: We also offer international shipping to selected countries. Please note that international shipping times may vary depending on your location and customs clearance procedures.

Processing Time

Orders are typically processed and shipped after [X business days]. During peak season or promotional events, processing time may be slightly longer. We will notify you if there are any delays in processing your order.

Shipping costs

Shipping costs are calculated based on the shipping method you select, the destination and the weight of the items in your order. You can view shipping costs during the checkout process before completing your purchase.

Order tracking

Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment and estimate the delivery date.

Delivery

Please make sure the shipping address you provide at checkout is correct and complete. We are not responsible for delays or delivery problems due to incorrect or incomplete addresses.

If your order is marked as delivered, but you have not yet received it, please contact your local post office or courier service as they may have more information on delivery status. If you still have not received your order after contacting them, please contact our customer service department for assistance.

Shipping delays

While we make every effort to ensure timely deliveries, please note that external factors such as weather, holidays and customs clearance can cause shipping delays beyond our control. We appreciate your understanding in such situations.

Lost or damaged shipments

In the rare event that your order is lost or arrives damaged, please contact our customer service team at info@neverseenclothing.com as soon as possible. We will resolve the issue and ensure you receive a satisfactory resolution.

International Shipping

Customs duties, taxes and import fees may apply to international orders. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. Customs policies and fees vary by country, so please contact your local customs office for more information.

Getting in touch

If you have any questions or need more help regarding our shipping policies, please do not hesitate to contact our customer service team at info@neverseenclothing.com. We're here to help you and make sure your shopping experience at Never Seen is as smooth as possible.

Thank you for choosing Never Seen. We appreciate your confidence in our brand and look forward to delivering quality products to you.

A brand you have "Never Seen" before