Refund policy
At Never Seen, we strive to provide you with the highest quality clothing and an exceptional shopping experience. If, for any reason, you are not completely satisfied with your purchase, we offer a clear refund policy to ensure your peace of mind.
Eligibility for Refunds
Please note the following conditions to qualify for a refund:
Time frame: You can request a refund within 30 days of the purchase date. After this period, we unfortunately cannot offer a refund.
Condition: The items you wish to return must be in original, unworn and unwashed condition with all tags and labels attached. We cannot process refunds for items that show signs of wear or have been altered in any way.
Proof of Purchase: To process your refund, we will need proof of purchase, such as a receipt or order number. Please have this information handy when contacting our customer service department.
Return Process
If your purchase meets the above criteria and you wish to return the product, please follow these steps:
Contact Customer Service: Contact our customer service team via email at info@neverseenclothing.com with the subject line "Request for Refund."
Provide information: In your email, please include your order number, the item(s) you wish to return and the reason for the return. This information helps us expedite the process.
Wait for instructions: Our customer service team will review your request and give you detailed instructions on how to return the item(s). Please wait for their response before returning the items to us.
Return the item(s): Follow the instructions to return the item(s) to the address we provide. You are responsible for return shipping costs.
Processing your refund
Once we have received the returned items and verified that they meet our criteria for refunds, we will process your refund. This may take up to [X business days].
Method of refund
Refunds are issued in the original form of payment used during the purchase. Please note that it may take several business days for the refund amount to appear in your account, depending on your payment method and financial institution.
Exclusions
Please note that our refund policy does not cover the following:
Sale items: Items marked as "sale" are not eligible for refunds.
Gift cards: Gift cards are non-refundable and cannot be redeemed for cash.
How to contact us
If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact our customer service team at info@neverseenclothing.com. We are here to help you and ensure your satisfaction.
Thank you for choosing Never Seen. We appreciate your trust in our brand and look forward to providing you with excellent service and products.
A brand you have "Never Seen" before
Eligibility for Refunds
Please note the following conditions to qualify for a refund:
Time frame: You can request a refund within 30 days of the purchase date. After this period, we unfortunately cannot offer a refund.
Condition: The items you wish to return must be in original, unworn and unwashed condition with all tags and labels attached. We cannot process refunds for items that show signs of wear or have been altered in any way.
Proof of Purchase: To process your refund, we will need proof of purchase, such as a receipt or order number. Please have this information handy when contacting our customer service department.
Return Process
If your purchase meets the above criteria and you wish to return the product, please follow these steps:
Contact Customer Service: Contact our customer service team via email at info@neverseenclothing.com with the subject line "Request for Refund."
Provide information: In your email, please include your order number, the item(s) you wish to return and the reason for the return. This information helps us expedite the process.
Wait for instructions: Our customer service team will review your request and give you detailed instructions on how to return the item(s). Please wait for their response before returning the items to us.
Return the item(s): Follow the instructions to return the item(s) to the address we provide. You are responsible for return shipping costs.
Processing your refund
Once we have received the returned items and verified that they meet our criteria for refunds, we will process your refund. This may take up to [X business days].
Method of refund
Refunds are issued in the original form of payment used during the purchase. Please note that it may take several business days for the refund amount to appear in your account, depending on your payment method and financial institution.
Exclusions
Please note that our refund policy does not cover the following:
Sale items: Items marked as "sale" are not eligible for refunds.
Gift cards: Gift cards are non-refundable and cannot be redeemed for cash.
How to contact us
If you have any questions or need further assistance regarding our refund policy, please do not hesitate to contact our customer service team at info@neverseenclothing.com. We are here to help you and ensure your satisfaction.
Thank you for choosing Never Seen. We appreciate your trust in our brand and look forward to providing you with excellent service and products.
A brand you have "Never Seen" before